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BPM software has become a mainstay in the business world. In 2017, 87% of businesses relied on cloud-based BPM solutions, versus just 12% in 2008. With a complete BPM solution, you get a ton of big advantages that can help you better run your business, including these benefits that a BPM can offer:
A good business owner knows very well that customers are the the life of every enterprise. Thus, it is only logical for every venture to have solid and reliable customer management practices in place and implemented effectively and efficiently. With the modern working environment we now have, old school customer relationship strategies are now getting a lot of modern touches, especially when it comes to software and cloud-based applications.
Customer relationship management systems, commonly referred to as BPMs, have redefined the way businesses handle their clientele and prospective customers. From gathering and organizing customer information, understanding their behavior, analyzing trends and shifts in the market, to devising strategies to attract, convert, and retain clients, BPMs help business owners do this all and more.
Either you are trying to automate your CRM processes, help-desk management, customer on-boarding, HR processes, or any type of application-to-approval process, Smart Processes is the right choice for you.
Our platform could accommodate a vast range of scenarios in all industries, because processes are everywhere.
We had the chance to serve customers in different industries including:
Banking,
Education
HealthCare
Public Health,
as well as other in other sectors.
Below a list of solutions that we offered for customers falling in the above industries, might guide you toward finding your business need solution already implemented in Smart Processes. The list is just indicative, not exhaustive, and serves you to identify similar scenarios which we already implemented. For the solutions we implemented we have developed as well domain expertise, which is available to you, beyond processes analyses expertise.
The banking sector is continually evolving, with new digital players revolutionizing classic banking services. These business models, along with the introduction of new regulations and IT transformations, are forcing banks to shift their strategy for increased value and extended customer loyalty. And of course, better processes mean more efficiency, lower cost, improved quality. The continuous evolving in the banking sector, faces mane challenges among which
integrating different information systems implemented over time
providing transparent and auditable digitalized processes
guarantying compliance and standards
Among other functionalities, Smart Processes provide a number of features that help banks with the above challenges:
Configuration based integration feature, serving as an auditable, integration interface among different information systems which provide web service api interface
Transparent processes, user friendly process configuration display, showing process
Contact us by sending an email to: info@itsoftwarecorp.com to know more.
Smart Processes is used to automate the cards lifecycle from request to customer. A fully automated workflow to manage cards life cycle is implemented, helping the bank to increase efficiency and further improve customer service.
Automate the process application-to-approval for loans origination. Capture different channels such as website, call center, retail shop, or branch in a unified loan application channel. Two layers of loan application are implemented for application and prescreening (front-end) and loan application management (beck-end).
An intelligent solution that screens suspicious transactions uses communication channels to notify the customer trying to get feedback to ensure that it is an authorized transaction. In case fraudulent transaction provides the environment to manage the cases in a systematic and auditable manner.
The pandemic of Covid-19, putted the entire health system under a difficult stress test. This period like in many other areas of life , made us think differently about the way we work and live. Beyond the difficulties faces this difficult period, taught all involved actors in health care, new working models, new ways of doing things. It was evident that technology, helped on several aspects of healthcare such as:
expanding the reach of health care service,
increasing the efficiency
optimize the resources
information and data exchange
With the hope that we are reaching the end of this dark period, institutions are working on how to embrace the new ways of doing things. And since on the base of it are the processes, Smart Processes is the right partner to help on this journey.
Contact us by sending an email to: info@itsoftwarecorp.com to know more.
Either you represent:
a Legal Company or
a legal department in a Bank, Insurance Company, Health Case Institution or other organization,
Smart Legal Case Management will help you to manage your activity.
Our Solutions Modules , include:
Accounts
Contacts
Lawyers
Quotes
Invoices
Documents, Files
Legal Assistance
Administrative Cases
Court Cases
Court Sessions
Calendar
Ready to use forms ( Quotes, Invoices, Court Document Templates, etc)
Reports
Contact us by sending an email to: info@itsoftwarecorp.com to know more.
Education Institutions, especially in higher education execute many administrative processes of application-to-approval type. Smart Processes provides the platform that enables these organizations to automate this processes in a very short time.
Students Processes
Processes like:
student’s registration ( in exams, projects ),
applications ( such as admissions in Bachelor, Master or PhD Programs,
requests for administrative services such as grade certificates
application to student granting schemas, scholarships
or any type of application-to-approval processes would be easily automated in Smart Processes, allowing process participants to interact through the institution website, economizing time and resources.
Accreditation and Standardization of documents
Use Smart Processes to design and fill the forms required for getting and maintaining institutional and program accreditations. Who worked with these processes is well aware of the volume of documents to be prepared by the staff, departments and other units.
Having a template based, web platform, with hierarchic access level to enter those data and produce standard word documents as required, would make happy your institution’s academic and administrative staff. All needed documents will be generated in a predefined Ms. Word format, and it will be the same all over your institution, making sure that there is no need for additional formatting of individual documents produced by staff and departments.
Furthermore while facilitating all the paperwork, you have build a database which you can analyze to better understand the challenges and opportunities your institution might have.
Contact us by sending an email to: info@itsoftwarecorp.com to know more.
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